Frequently Asked Questions

What types of churches do you work with?

We work with churches of all sizes and denominations throughout the Charleston, SC area. Whether you're a small congregation with basic AV needs or a large ministry with complex systems, we provide solutions tailored to your space and worship style.

Do you only work with churches?

Our specialty is church AV systems, but we can support faith-based organizations, ministries, and similar nonprofit spaces that require professional audio visual services.

Where are your services available?

We serve the Charleston, SC region and surrounding communities. If you're nearby and unsure if we cover your area, feel free to reach out and ask.

Are your services faith-based?

Yes. Our team is grounded in faith and committed to helping churches and ministries create distraction-free worship environments through dependable AV systems.

What brands or systems do you install?

We work with trusted AV technologies, including HDMI, and AV over IP. All equipment is selected based on your needs, space, and budget.

How long does a typical installation take?

Most sound system or display installations are completed in one to three days, depending on complexity. We’ll provide a clear timeline during your consultation.

Can you work around our worship schedule?

Absolutely. We schedule installations around your services, rehearsals, and events to avoid disruptions.

Do you provide system training after installation?

Yes. Every installation includes training for your staff or volunteers so they can operate the system confidently.

How quickly can you respond to an issue?

We aim to respond to most troubleshooting requests within 24–48 hours. Emergency service is available depending on technician availability.

Do I have to be an existing customer to get help?

No. We troubleshoot systems installed by other providers as well as those we've installed ourselves.

What if the issue is software-related?

We handle both hardware and software troubleshooting, including control systems, worship lyric software, and projection tools.

Do you offer temporary fixes until we can upgrade?

Yes. When possible, we provide short-term solutions and honest advice on the best path forward.

Why is regular maintenance important?

Routine maintenance helps prevent system failures during worship, improves system longevity, and keeps your AV equipment performing at its best.

How often should we schedule maintenance?

Quarterly service is ideal for most churches, though high-use systems may benefit from monthly visits.

Can you maintain systems installed by another company?

Yes. We're experienced in servicing and upgrading AV systems regardless of who installed them.

What’s included in a maintenance visit?

We inspect audio and visual systems, test connections, clean equipment, update software or firmware, and identify any developing issues.

What software do you support?

We support ProPresenter, EasyWorship, MediaShout, PowerPoint-based workflows, and other popular church presentation tools.

Can you help us train new volunteers on our system?

Yes. We offer hands-on training as part of our setup and maintenance services, especially for teams using projection and lyrics software.

What if our lyrics are out of sync or not displaying?

We’ll inspect your workflow, software settings, and cabling to ensure everything is aligned and running smoothly.

Can you recommend an upgrade to our lyric display system?

Absolutely. We can assess your current setup and suggest solutions that fit your budget and worship needs.